Restoration Hardware will henceforth be known as RH. The name is part of a larger rebranding that, in the words of CEO Carlos Alberini, “moves us beyond our Hardware store beginnings.” This is not an uncommon ploy: witness Kentucky Fried Chicken’s change to KFC to communicate they were about more than just chicken. In the case of Restoration Hardware though—sorry, RH—we at TippingGardner question how much consumers really associated the brand with “hardware store”, a place you go to get nails, screws, dropcloths, and what have you. In a quick survey of our office, younger staff members expressed surprise and disbelief at the idea that Restoration Hardware was ever considered a simple hardware store.
In case there was any question about whether you should care about mobile marketing, AdAge has just put out their first Mobile Marketing Fact Pack. (For those of you still wondering, the answer is a resounding yes.)
Everyone knows you have to tread carefully launching a brand in a foreign country—even my seventh grade Spanish teacher trotted out the old classic about the failure of the Chevy Nova in Latin America—but launching products in China introduces a whole new level of complexity. Not only do you have to avoid mistranslations, you have to do it in an entirely different alphabet!
When your friends/family/co-workers recommend a restaurant, do you a) trust them, or b) go out and do some independent research? According to a recent study by Angelsmith, 80% of you just answered b.
As a brand, you know you’re doing something right when a letter from your lawyer (your lawyer!) is so on-brand it prompts the recipient to blog, “If it wasn’t signed by some lawyer, I’d imagine ol’ Gentleman Jack penning it himself, twirling his bushy mustache.”